Terms and Conditions

Last Updated: 30 December 2025

Please read these Terms and Conditions ("Terms") carefully before using the services provided by Omega Patient Care ("us," "we," or "our"). Your access to and use of our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all clients, patients, and their families.

1. Scope of Services

Omega Patient Care provides non-emergency, in-home healthcare services including, but not limited to, Professional Nursing Care, Trained Medical Attendants, Senior Citizen Care, Specialized Patient Care, Baby & Japa Care, Physiotherapy, and Clinical Injection & Dressing Visits. Our services are intended to support the recovery and comfort of patients under the guidance of their primary physician and are not a substitute for intensive hospital care or emergency room services.

2. Client Responsibilities

To ensure the highest quality of care, the client or their legal representative agrees to:

• Provide a completely honest and detailed medical history of the patient.
• Maintain a safe, hygienic, and dignified working environment for our healthcare staff.
• Ensure zero tolerance for any form of harassment, verbal abuse, or unethical behavior toward our caregivers.
• Promptly inform our management of any changes in the patient's health status or requirements.
• Fulfill all financial obligations and payment schedules as agreed upon in the service contract.

3. Booking, Payments, and Service Fees

All services are subject to staff availability and must be confirmed through our official booking channels. Payment terms—including advanced deposits if applicable—will be detailed in your individual service agreement. We accept digital payments, bank transfers, and other methods as communicated during the onboarding process.

Cancellation Policy: Service cancellations require a minimum of 24 hours' notice. Failure to provide timely notice may result in a nominal service fee to compensate the assigned healthcare professional.

4. Limitation of Liability

While Omega Patient Care is committed to clinical excellence, we shall not be held liable for outcomes resulting from the natural progression of a terminal illness, pre-existing conditions not disclosed to us, or inaccurate information provided by the family. Our liability is strictly limited to the professional execution of the agreed-upon care plan in accordance with Indian healthcare regulations.

5. Confidentiality & Data Protection

We take patient privacy seriously. All clinical records, personal data, and health information are managed strictly under our Privacy Policy and the Digital Personal Data Protection Act guidelines.

6. Termination of Care

Omega Patient Care reserves the right to withdraw services immediately if:

• Agreed payments are delayed or defaulted upon.
• The home environment is found to be unsafe, hostile, or abusive to our staff.
• The patient's clinical needs escalate to a level that requires specialized hospital equipment not available at home.

7. Governing Law and Legal Jurisdiction

These Terms shall be governed by and interpreted according to the laws of India. Any legal disputes or claims arising from our services shall be settled exclusively within the jurisdiction of the courts in Lucknow, Uttar Pradesh.

8. Policy Updates

We may revise these Terms as healthcare regulations evolve. Any changes will be updated on this page with a new "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the new Terms.

9. Get In Touch

If you have questions regarding these Terms or wish to discuss a care plan, please reach out to us: